Support

Tax laws vary from country to country. Please seek independent financial advice if you are in any doubt.

Certain markets will be quoted outside their normal trading hours, this is known 'Grey Market' pricing.

You will be able to trade in USD as base currency

No, GKFX (Cambodia) does not charge commission for any of their products.

If you have any complaints or queries please contact us either by phone, e-mail :
E-mail: support@gkfxcambodia.com.kh

 

The trading platform should be able to function behind most firewalls, please email support@gkfxcambodia.com.kh for further help.

If you have any difficulties in using the platform or any other trading queries please email accounts@gkfxcambodia.com.kh

GKFX (Cambodia) use an industry standard encryption policy. 

If you have any orders that are attached to a position that has been closed then these will automatically be cancelled. But this is not a guarantee and it would be best market practice for you to check that this is the case.

An order is an instruction to open or close a position at a specific price chosen by you. They are useful if you are unable to follow the live prices of that market, as you can choose at what price you wish to enter the market (by placing an opening order) or exit the market (by placing a closing order). Closing orders can be used for limiting your risk or taking profits. An order can be valid over a specific time period and will either be triggered or will expire, whichever one comes first.

In volatile market conditions it may be possible for an order to be triggered at a level that is less favorable than the order price you specified. This is known as Gapping In this situation GKFX (Cambodia) will endeavor to execute the order at the first or most reasonable price available to us.

Yes, statements will be sent via e-mail. GKFX (Cambodia) recommends that you have statements sent by e-mail for speed, reliability and security.

Technically, no. Unfortunately as GKFX (Cambodia) is not an authorised broker in the United Sates it would be illegal for us to provide you with a platform to trade on while you are on US soil. However, if you are having any issues then you can still contact our support desk by email accounts@gkfxcambodia.com.kh

To change your personal details we will require signed written, faxed or scanned notification of the changes.
Please use the details beneath:
Email: accounts@gkfxcambodia.com.kh

The profits and losses from the closure of any trade will be credited or debited to your account immediately. Only cleared funds will be available for withdrawal.

Certified copy* (must include full name, Date of Birth and address if applicable) of a Signed Passport, this must be a black and white copy for UK residents. And a copy or original of one/two of the following: Recent Utility bill no older than 3 months (not mobile telephone bill) or
Recent Mortgage statement no older than 3 months.
And a copy or original of:
Recent Bank/Building Society Statement no older than 3 months.

*Certified means the original document has to be signed and dated by either a) a regulated or professional person covered by money laundering regulations or b) an official of a government department or c) by a lawyer. Please also attach details of the person who certified the documentation.